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Terms of Service

Last Updated: June 26, 2025

Acceptance of Terms: By accessing our website or purchasing/using any services from OneVision Agency (“Company,” “we,” or “us”), you (“Client” or “you”) agree to be bound by the following Terms of Service, as well as our Privacy Policy and Legal Disclaimer. If you do not agree with these terms, you must not use our site or services. These Terms apply to all clients and users in the United States (we operate across all U.S. states) and any others who access our services or website.

1. Scope of Services

OneVision Agency is a U.S.-based marketing agency serving primarily Korean American business owners across all states. We provide digital marketing and advertising services, which may include social media management, search engine marketing, content creation, consulting, and related services (“Services”). All Services we provide are subject to these Terms.

2. User Responsibilities

By using our Services, you agree to:

  • Provide Accurate Information: You must provide true, current, and complete information about yourself and your business as requested. You are responsible for promptly updating any contact or billing information.

  • Cooperate with the Agency: Timely cooperation is required for successful service delivery. You agree to provide necessary content, feedback, and approvals when requested. Delays or omissions on your part may impact results, and OneVision Agency is not liable for any missed outcomes due to your failure to cooperate.

  • Lawful Use: You will use our Services and website only for lawful purposes and in compliance with all applicable laws and regulations. You must not use the Services to transmit or store any content that is illegal, infringing, defamatory, obscene, or harmful.

  • Intellectual Property Rights: If you provide materials (such as logos, images, text, or data) to us for use in your marketing campaigns, you confirm that you own or have legal rights to use those materials. You grant OneVision Agency a limited, royalty-free license to use and modify such materials for the purpose of delivering the Services. You will not upload or provide any material that violates third-party intellectual property rights, and you agree that you will be solely responsible for any infringement claims related to materials you provide.

3. Fees, Payment, and Cancellation

Our Services are typically offered on a month-to-month subscription basis:

  • Fees and Billing: You agree to pay all fees for the Services as specified to you (e.g., on our website, proposal, or invoice). Recurring Services will be billed in advance on a monthly cycle (via our third-party payment processor, e.g. Stripe). All charges are in U.S. Dollars, and you are responsible for any applicable taxes.

  • No Refunds: All fees are non-refundable once a service period begins. Once we have started working on your project or the monthly service period has commenced, payments are final. We do not offer refunds or credits for partial months of service or for unused services within a subscription period, including if you are dissatisfied with performance (because results are not guaranteed, as explained below). Exceptions will be made only if required by applicable law or if explicitly agreed by us in a written agreement.

  • Cancellation Policy: You may cancel your month-to-month subscription at any time, with the cancellation taking effect at the end of your current billing cycle. To avoid being charged for the next month, you must submit a cancellation request before your next billing date. Upon cancellation, we will continue to provide the Services until the end of the period you have already paid for, and then the Services will terminate. No further recurring charges will occur after a timely cancellation.

  • Automatic Renewal: If you do not cancel, subscriptions will automatically renew each month. By providing a payment method, you authorize OneVision Agency to charge the applicable monthly fees to your payment method on file at the start of each billing cycle.

  • Late or Failed Payments: If your payment method is declined or your account becomes past due, OneVision Agency reserves the right to suspend or terminate the Services. We may attempt to contact you for updated billing information. Any late payments may incur interest or reactivation fees as permitted by law. You are responsible for any collection costs incurred by us to obtain payment (including reasonable attorneys’ fees).

4. Performance Disclaimer – No Guarantees

We will use our professional expertise and commercially reasonable efforts to deliver quality marketing services. However, OneVision Agency makes no guarantee of any specific results or business outcomes from our Services. Marketing and business performance are influenced by many factors beyond our control – including market conditions, competition, consumer behavior, search engine algorithms, and third-party platform policies. You acknowledge and agree that:

  • No Promised Results: Regardless of any projections, examples, or case studies we might provide, we do not promise or warrant any particular level of success, such as increased sales, specific traffic or lead numbers, search engine rankings, or any financial return. Any past results achieved for other clients are not indicative of the results you may obtain.

  • Client’s Responsibility for Business Decisions: Any decisions you make based on our Services or recommendations are made at your own risk. You remain solely responsible for implementing marketing strategies and running your business. OneVision Agency is not liable for the consequences of business decisions (financial or otherwise) made by the Client, even if based on advice or materials provided by us.

  • No Professional Advice: Our Services and any content on our website are for general marketing informational purposes and do not constitute legal, financial, or accounting advice. You should consult your own professional advisors before relying on any information if you need guidance in those areas.

5. Disclaimer of Warranties

OneVision Agency provides all services and website content “as is” and “as available,” without any warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties and representations, express or implied, regarding the Services and the website, including:

  • No Implied Warranties: We expressly disclaim any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Services or any deliverables will meet your specific requirements or expectations.

  • No Warranty of Error-Free Operation: We do not warrant that our website or Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. While we strive for accuracy, we make no warranty that any content provided (including marketing materials, reports, or analytics) is complete or error-free.

  • External Platforms and Tools: When our Services involve use of third-party platforms or tools (for example, social media networks, advertising networks, or software like Google, Facebook, etc.), we make no warranty regarding the functionality or reliability of those platforms. You acknowledge that such platforms are outside our control and may change their features, algorithms, pricing, or policies at any time, which can impact your results.

6. Limitation of Liability

To the maximum extent allowed by applicable law, OneVision Agency and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of our Services or website. This includes, without limitation, any loss of profits, loss of revenue, loss of data, business interruption, or loss of business opportunity, even if we have been advised of the possibility of such damages.

In no event shall OneVision Agency’s total cumulative liability to you for any claims arising from or related to the Services (whether in contract, tort, or any other theory of liability) exceed the total amount of fees that you have paid to us in the three (3) months immediately preceding the event giving rise to the claim. If you have not paid any fees to us (for example, if you are using the website without purchasing services), OneVision Agency’s total liability shall be zero dollars ($0).

Jurisdictional Note: Some states do not allow the exclusion or limitation of certain damages or implied warranties, so some of the above disclaimers or limitations may not apply to you. In any state that disallows exclusion of implied warranties or limitation of liability for consequential damages, we limit our warranties and liability to the fullest extent permitted by law.

Exceptions: Nothing in these Terms of Service is intended to exclude or limit liability for: (a) death or personal injury caused by our gross negligence; (b) our fraud or fraudulent misrepresentation; or (c) any liability which cannot be excluded or limited under applicable law.

7. Indemnification

You agree to indemnify, defend, and hold harmless OneVision Agency, its affiliates, and each of its and their respective officers, directors, employees, and agents (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:

  1. Your Use of Services: Any use or misuse of our Services or website by you or under your account, including any content you submit or actions you take.

  2. Breach of Terms: Your breach of these Terms of Service or of any representation or obligation herein.

  3. Violation of Laws or Rights: Your violation of any law or regulation, or infringement of any rights of a third party (such as intellectual property, privacy, or other rights) in connection with your use of the Services.

  4. Provided Content: Any materials or information you provide to OneVision Agency in connection with the Services (for example, if you provided content that is defamatory, violates someone’s rights, or causes harm).

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of that claim. This indemnity obligation will survive the termination or expiration of your relationship with OneVision Agency and use of our Services.

8. Termination

Both you and OneVision Agency have the right to terminate the Services relationship as follows:

  • By Client (You): You may terminate your service subscription or stop using our Services at any time, as described in Section 3 (Cancellation Policy). If you have a specific contract or Statement of Work, any termination provisions in that agreement will apply. Keep in mind that prepaid fees are non-refundable as noted.

  • By Company (Us): OneVision Agency may suspend or terminate your access to the Services (including removal of any campaign or content we manage for you) immediately, without prior notice, if: (a) you fail to pay any amounts due, (b) you violate these Terms or engage in illegal or abusive conduct, or (c) we are unable to continue providing Services due to reasons beyond our control (for example, changes in law or platform policies that make it impossible to deliver). In such cases of termination for cause, you are not entitled to any refund of fees already paid. We may also terminate services without cause by giving you reasonable advance notice (in which case we would refund any prepaid fees for the remaining period).

  • Effect of Termination: Upon termination of Services, your right to use the Services will cease. We will have no further obligation to provide the Services except to reasonably cooperate in transferring any accounts or data that belong to you (at your request and expense). Any licenses you granted to us, or we granted to you, will end except as otherwise provided in these Terms. Sections that by their nature should survive termination (such as payment obligations, No Guarantees, Limitation of Liability, Indemnification, and Governing Law) shall survive.

9. Changes to Terms

We reserve the right to modify or update these Terms of Service from time to time to reflect changes in our business, legal or regulatory requirements, or for any other reason. If we make material changes, we will post the updated Terms on our website and update the “Last Updated” date at the top. It is your responsibility to review these Terms periodically. Continued use of the website or Services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using our Services.

10. Governing Law and Jurisdiction

This Agreement and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of California, USA, and applicable federal laws of the United States, without regard to its conflict of law principles. By using our Services, you expressly agree that any legal claim or proceeding must be brought exclusively in the competent courts located in the State of California (unless another location is required by law), and you consent to the personal jurisdiction of such courts.

If you are accessing the site or Services from a location outside the United States, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

11. Entire Agreement; Waiver; Severability

These Terms of Service (together with any Service-specific agreement and our Privacy Policy and Legal Disclaimer) constitute the entire agreement between you and OneVision Agency regarding the use of our website and Services. They supersede any prior agreements, understandings, or communications between you and us, whether written or oral.

No waiver of any term or condition of these Terms by us shall be deemed a further or continuing waiver of such term or any other term, and any failure on our part to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. The invalid or unenforceable part shall be deemed modified to the least extent necessary to make it enforceable (if possible), or severed if not possible, and the rest of the Agreement shall continue unaffected.

12. Acceptance and Contact Information

By continuing to use our website or by engaging our Services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree, you must discontinue use of our Services and site.

If you have any questions about these Terms or need to contact us for any reason, please reach out to us at:
Email: support@onevisionagency.com